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free shipping on all orders over $150 to addresses in Canada. All sale items are final sale.

Shipping/Returns

Shipping 

We can ship to most addresses around the world. Please note that there are restrictions on some products, and some products cannot be shipped to international destinations. We reserve the right to cancel and refund an order if there are restrictions made by the country of destination.

We offer both standard and express shipping options. 

Free shipping on orders over $150 applies to orders shipped to Canadian addresses only.

Free shipping also applies to customers who choose to pick up their order in store at 312 Lakeshore Rd. East in Oakville, Ontario. 

 

STANDARD SHIPPING RATES

Canada - $15

U.S. - $30 

International (outside of North America) - $50 

Shipping rates are in Canadian dollars.

 

EXPRESS SHIPPING RATES

Ontario (1-2 business days) - $30

Rest of Canada (1-2 business days) - $50

United States (2-4 business days) - $75

International (4-7 business days) - $100

Shipping rates are in Canadian dollars.

 

SHIPPING TIMES

Domestic (within Canada)
Orders usually take 2 business days to be processed for shipment. Shipments generally take 2-7 business days from their shipment date to be delivered.

All orders are shipped through FedEx or Canada Post.

For more information on the time it takes for orders to ship via FedEx, please click here.

International (U.S. and other)

International orders outside of Canada are generally processed within 2 business days of order date and are typically delivered to the recipient between 5-12 business days from their shipment date.

All orders are shipped through FedEx or Canada Post.

Recipients of orders from shopvoc.com are responsible for paying all added taxes and duties applied by the receiving country when having something shipped or returning an item to us. 



RETURNS

Purchases made online on regular priced items are eligible for a full refund, store credit, or exchange within 15 days of the ship date. Purchases made in stores on regular priced items are eligible for a full refund up to 7 days after initial purchase, or can be returned for store credit or exchange up to 14 days after the purchase. Please note, all sale items (in store AND online) or items purchased during a promotion, are FINAL SALE

Conditions

  • All returns must be unworn, unwashed, and free from alterations.
  • Returns must have all original tags attached.
  • All swimwear and lingerie is final sale.
  • Final sale items are not redeemable for return, store credit or exchange.
  • For damaged items, please notify us within 30 days of purchase date. 
We reserve the right to refuse a refund if the items show signs of damage.

How to send back an item for return:
*Please note that shipping charges are not refundable.
  1. Contact info@shopvoc.com for instructions on how to proceed with a return. Please notify the reason for return.
  2. Securely repack your item(s) in the box or envelope you received it in and include a copy of the receipt.
  3. Ship package to V.O.C., 312 LAKESHORE RD. EAST. UNIT #8, OAKVILLE, ONTARIO, CANADA, L6J 1J2. You must ship through traceable and insured mail to ensure that the item you are returning gets to us and is eligible for a refund.
  4. Alternatively, free returns can be made in store at either of our store locations (Oakville or Liberty Village) with a copy of your receipt.
  5. The refund should appear on your method of payment within 7-10 business days.